WHAT IS YOUR RETURNS POLICY?

Items may be returned within 30 days of receiving your shipment. (Some exceptions may apply.)

• Returned items must be:
  • In new condition & securely packaged
  • CDs/vinyl/cassettes/DVDs must be unopened & in their original seal.
  • Clothing must be unwashed & unworn.
• To initiate a return, please reach out to us at the applicable contact from the following list:
  • Unopened/Unused Items: [e-mail]
    • Please include your order number & the name(s) of item(s) you are returning.
  • Defective or Damaged Items: [e-mail]
    • Please include your order number, the name of the item you are returning, & a photo of the damage (if applicable).
  • Digital Media
    • Digital media purchases are non-refundable.
    • If you encounter any issues downloading your files, please submit a support ticket using the link in the footer below. 
• Exchanges:
  • We do not process exchanges for returned items.
  • Any items returned to us will be refunded.
• Non-returnable Items:
  • Apparel items with observable signs of use
  • Opened CDs/vinyl/cassettes/DVDs (not-including defective items)
  • Downloadable digital media
  • On Demand Items
  • Items that are damaged and/or missing components that were not originally received in this condition.
  • Items missing the serial number or UPC.
  • “Final Sale” items
  • Undergarments
  • Fragrances
  • Items purchased at outside retailers
  • Items purchased at live events
  • Items listed as non-returnable at our online store.
• Items that were not delivered:
  • Any items returned to us as undeliverable will be refunded and returned to inventory.
  • If you did not receive your shipment, you will need to request a replacement or refund within 30 days from the ship date of your order.
• Processing Returns:
  • Refunds will be applied to your account within 15 business days after we receive and process your return.
  • Shipping & handling costs are non-refundable.
  • You will be responsible for any shipping costs associated with returning your item(s) to us.
  • We recommend using a carrier that offers tracking & insurance.
• Return Address:

You can ship your return to the following address: 

WMAS eCommerce Returns/Gnarlywood 

1 Viper Way, 

Vista, CA 92081